Rogers is adding 215 jobs to their Moncton Contact Centre, without any government funding, according to their Senior Vice President of Customer Care.
Eric Agius explains the kind of jobs available, adding hiring is already underway.
“215 fulltime jobs in our contact centre here in Moncton, they could end up being a variety of jobs,” says Agius. “It could be voice support, tech support, on social [media], so just whatever roles we decide to fill within the site, these roles could fit in with that.”
He says the compensation packages vary depending on the position, but they offer what he called ‘competitive’ salaries, and a ‘generous benefit program with rich employee discounts.’
In terms of those 215 positions, Agius said they would be a mix of bilingual, and unilingual positions, while Moncton Contact Centre Site Director Jessica Gallant reminded people being bilingual would lead to an increased pay rate.
Gallant said she often hears criticism about call centres, including how it’s “just a call centre job.”
She says that’s an unfair assessment, adding she started two decades ago here as a frontline agent, and moved up the ladder to become site director.
“Rogers taught me how to grow up, I started when I was 19 years old, I knew nothing,” admits Gallant. “And through this I learned a lot of business acumen, a lot about telecommunications, and was able to try out a lot of different things.”
The hiring spree will bring the total employment in the Moncton contact centre to approximately 1,200.
