The CEO of Ontario-based Neptune Security claims the City of Moncton didn’t notify him properly about terminating his company’s contract for crossing guard service.
Bob Butler says he found out on Monday from the City with 30 days notice but he decided to end the contract immediately.
Butler claims he did not receive an initial email from the City about the termination of the contract.
Since it was a serious issue, he feels the City should have notified him through registered mail instead of email.
A city staff report stated Neptune Security “failed to deliver a satisfactory level of service” despite city efforts to work with the firm.
Butler noted how the company had been working with the City on issues such as staffing during COVID-19 which had become a problem.
“The guards had been quitting because of abuse from parents and others,” he said.
Butler added the jobs are mostly filled by retirees and the pay is a bit more than minimum wage for only a few hours each day.
City staff were left scrambling to find replacement crossing guards on Monday after the provider abruptly ended service.
Moncton Council unanimously agreed to terminate a contract with Neptune Security at Monday night’s regular meeting and approved a new agreement with Walker’s Security.
City spokesperson Isabelle LeBlanc said commissionaires, other security company employees and by-law officers would fill-in until the new provider had its workers in place which was expected shortly.
